Warranty

Rattan is one of nature’s strongest renewable materials and provides sturdy, long-lasting construction for home furnishings. South Sea carries a 1 year warranty on natural rattan pole frames against cracking, splitting, breaking or peeling due to defective assembly or workmanship. The warranty does not cover scratches, chips, breakage or other damages resulting from customer unpacking or usage. This warranty does not cover discoloration or damages resulting from exposure to strong weather elements, direct or prolong exposure or submersion in water, saltwater, chemical or other fluids.

Cushions & Upholstery: South Sea provides a one (1) year warranty on workmanship of cushions and upholstery. This covers separation at the seams and upholstery joints due to defective assembly. The warranty does not cover separation, unraveling, or tearing due to misuse, vandalism, abnormally heavy usage or exposure to extreme conditions.

NOTE: In environments prone to saltwater and chlorine exposure, it is the user’s responsibility to periodically maintain frames and upholstery by performing surface cleaning of the furniture. Failure to do so voices the manufacturer warranty.